DriveClub AI Privacy Notice

BlueVolte, Inc., doing business as DriveClub ("DriveClub," "we," "us," or "our") provides Milo and other features that use artificial intelligence. This AI Privacy Notice explains how we process personal information when you interact with those features and what choices may be available to you.

This Notice supplements the DriveClub Website Privacy Policy and Terms of Use and Membership Agreement. Those documents continue to apply. If this Notice and the Website Privacy Policy address the same privacy practice, read them together, with this Notice providing additional detail about AI processing.

Important: Milo is an artificial intelligence system, not a human. Its responses are generated automatically and may be inaccurate, incomplete, or outdated. Please review important information independently and do not rely on Milo as a substitute for professional advice.

1 Scope

This Notice applies when DriveClub controls personal information processed through Milo or another DriveClub AI-powered feature. It does not govern the independent privacy practices of insurance providers, repair facilities, roadside-assistance providers, payment processors, or other third parties you choose to use. Their privacy notices may apply once you provide information to them.

2 About Milo

Milo is DriveClub's conversational AI assistant. Milo may answer vehicle-ownership questions, explain RIDE Reports, personalize information, recommend memberships or services, assist with customer support, help collect information for a requested service, and connect users with DriveClub partners. The available functions may differ by membership, location, vehicle, and stage of product development.

3 Information Processed Through AI Features

The information processed depends on how you use Milo and the features available to you. It may include:

• ● Account and contact information, including your name, contact details, account identifier, login status, preferences, and membership tier or status.
• ● Vehicle and ownership information, including year, make, model, trim, mileage, VIN, service history, vehicle preferences, and information contained in or associated with a RIDE Report.
• ● Messages and content you submit, including prompts, questions, responses, documents, images, feedback, and customer-support communications.
• ● Service and transaction context, including benefits used, products or services requested, quote information, appointments, roadside requests, and interactions with participating partners.
• ● Technical and usage information, including device and browser information, IP address, timestamps, session identifiers, interaction history, diagnostic logs, and security or safety signals.
• ● Information from DriveClub systems, service providers, partners, and public, licensed, or otherwise lawfully available vehicle-information sources.
• ● AI-generated outputs, summaries, classifications, preferences, and other inferences produced from the information described above.

The categories above are illustrative. DriveClub does not necessarily process every category in every interaction.

4 How We Use AI Information

DriveClub may use information processed through AI features to:

• ● Operate Milo and provide responses, explanations, recommendations, account assistance, and other requested functionality.
• ● Personalize responses using relevant account, vehicle, membership, preference, and prior-interaction information.
• ● Facilitate services or transactions that you request or authorize.
• ● Provide customer support and investigate questions, complaints, disputes, or technical problems.
• ● Monitor quality, accuracy, safety, security, and compliance, including through selected human review.
• ● Detect, investigate, and prevent fraud, abuse, harmful activity, security incidents, and violations of the Terms of Use.
• ● Evaluate, test, develop, and improve Milo, DriveClub products, and related AI systems.
• ● Comply with legal obligations, enforce agreements, and protect the rights, safety, and property of DriveClub, users, and others.

5 Conversation Review and AI Improvement

Milo conversations may be stored and processed for the purposes described in this Notice and the Website Privacy Policy. Authorized DriveClub personnel and service providers may review selected interactions for customer support, quality assurance, product improvement, safety, security, fraud prevention, troubleshooting, and legal compliance.

DriveClub may use prompts, responses, feedback, and related interaction information to evaluate and improve Milo and related systems. Improvement activities may include testing responses, evaluating retrieval and source quality, refining prompts and safety controls, and developing or customizing AI functionality. If DriveClub proposes using personal information for a materially different purpose, we will provide additional notice or obtain any consent required by applicable law.

6 AI and Technology Service Providers

DriveClub uses service providers to supply AI models, cloud infrastructure, data hosting, analytics, security, customer support, and other technology needed to operate Milo. These providers may receive prompts, responses, account or vehicle context, technical information, and other information reasonably necessary to perform services for DriveClub. We require providers to process personal information under applicable contractual confidentiality, security, data-use, and legal obligations.

Service providers and their roles may change as Milo develops. DriveClub does not authorize its service providers to use personal information received through Milo for their own independent advertising. Additional disclosures about service providers and other recipients appear in the Website Privacy Policy.

7 Partner Services and Authorized Actions

Milo may help you request information or services from a third party, such as an insurance quote, repair appointment, roadside service, or other vehicle-related offering. When you request or authorize an action, DriveClub may provide the selected partner with contact, account, vehicle, location, transaction, and other information reasonably necessary to fulfill the request.

The partner may independently collect additional information and will process information under its own terms and privacy notice. Unless DriveClub expressly states otherwise, Milo does not bind insurance, approve coverage, determine insurance eligibility or pricing, authorize a repair, or complete a third-party purchase without the confirmations required for that service.

8 Personalization

Milo may personalize responses and recommendations using your account profile, vehicle information, membership status, prior interactions, preferences, location when relevant to a requested service, and products or services you choose to use. Recommendations are informational suggestions based on available information. They are not guarantees, endorsements, or assurances that a product, service, repair, or course of action is appropriate for you.

9 AI Outputs and Vehicle Information

AI-generated responses may contain errors, omissions, outdated information, or incorrect conclusions. Vehicle information may come from DriveClub systems and third-party sources and may change without notice. Recalls, warranty status, maintenance schedules, repair information, safety information, vehicle values, specifications, pricing, incentives, and ownership costs may not always be complete, current, or error-free.

Milo provides general informational assistance and does not provide legal, financial, tax, insurance, mechanical, medical, safety, or other professional advice. You should verify safety-critical information with the appropriate manufacturer, government source, service provider, or qualified professional before acting. Section 6 of the Terms of Use and Membership Agreement states additional user responsibilities and limitations.

10 Human Oversight and Significant Decisions

DriveClub does not use Milo alone to make decisions that produce legal or similarly significant effects. Milo may help collect information or facilitate a request, but an insurance provider or other partner may independently make eligibility, underwriting, pricing, coverage, or service decisions under its own processes and policies.

If DriveClub later uses automated decision-making technology to make or substantially replace human decision-making for a legally significant decision, DriveClub will provide any additional notice, explanation, access, opt-out, appeal, or human-review process required by applicable law.

11 Sensitive and Confidential Information

Do not submit Social Security numbers, full payment-card or financial-account credentials, driver's license or passport numbers, medical information, or other highly sensitive information in a Milo conversation unless DriveClub specifically asks for the information through an appropriate process to provide a requested service. Do not submit confidential information belonging to another person or organization unless you are authorized to provide it.

If a Milo interaction links you to a third-party form or service that requests sensitive information, review the identity and privacy notice of that third party before submitting the information.

12 Security

DriveClub maintains administrative, technical, and physical safeguards designed to protect information processed through AI features. Depending on the circumstances, these measures may include encryption in transit, authentication, access controls, logging, monitoring, provider reviews, and least-privilege access practices. No transmission or storage method is completely secure, and DriveClub cannot guarantee absolute security.

13 Retention

DriveClub retains AI conversations and related information according to the periods or criteria described in the Website Privacy Policy. We consider the duration of the account and customer relationship; the time needed to provide the requested feature or service; quality, safety, security, fraud-prevention, dispute, and support needs; and contractual, accounting, tax, and legal obligations. DriveClub may retain deidentified or aggregated information where permitted by law.

14 Your Choices and Privacy Rights

You may stop using Milo at any time. Depending on your state of residence and applicable law, you may also have rights to access, correct, delete, or obtain a copy of eligible personal information; opt out of qualifying profiling or automated decision-making; appeal certain decisions concerning a privacy request; and exercise other rights described in Section 11 of the Website Privacy Policy.

To submit a privacy request, email support@driveclub.io or write to the address in Section 17. Please identify the right you wish to exercise and provide enough information for DriveClub to locate the relevant records and verify the request. Legal exceptions may apply. Requests involving partner-held information may need to be directed to the applicable partner.

15 Children

Milo and the DriveClub Services are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided personal information through Milo, contact us so we can investigate and take appropriate action.

16 Changes to This Notice

DriveClub may update this Notice as Milo, our data practices, or applicable law changes. We will post the revised Notice and update the date above. If a change is material, we will provide additional notice or obtain consent, as required by applicable law, before the change takes effect.

17 Contact Us

Questions or privacy requests may be directed to:

BlueVolte, Inc., d/b/a DriveClub
1301 N Broadway, STE 32353
Los Angeles, California 90012
Telephone: (909) 447-9444
Email: support@driveclub.io